PR999 Privacy Policy

1Who We Are

PR999 is an online sports betting and casino platform available to adult users in Pakistan. The platform offers Cricket betting — including Pakistan Super League (PSL) and T20 International fixtures — along with Football, Esports, Casino, Live Casino and Slots, all operated in PKR. PR999 is the data controller responsible for the personal information collected through pr999.fun and the PR999 mobile application.

For any privacy-related queries, you can contact our support team using the details in Section 12 of this policy. We aim to respond to all data-related enquiries within five business days.

2Data We Collect

PR999 collects personal information in the following situations: when you register an account, when you make or receive a payment, when you contact our support team, and automatically as you use the platform. The categories of data we may collect include:

Registration & Account Data

• Full name as it appears on your CNIC or other identity document.
• Date of birth (used to confirm you are 18 or older).
• Email address and mobile number.
• Username and encrypted password.
• City and province of residence.

Identity Verification Data

• CNIC number and a copy of your identity document when verification is requested.
• Proof of address documentation if required during account review.
• Selfie or photograph submitted for identity confirmation purposes.

Transaction & Payment Data

• Deposit and withdrawal amounts in PKR.
• Payment method reference numbers from JazzCash, Easypaisa, Raast or bank transfer.
• Partial card details (last four digits and card type) where card payments are used.
• Transaction timestamps and processing status.

Usage & Technical Data

• IP address and approximate geographic location at the time of login.
• Device type, operating system and browser version.
• Pages visited, bets placed, games played and session duration.
• Crash reports and technical error logs to help us fix platform issues.

Communications Data

• Support chat transcripts and emails you send to PR999.
• Responses to optional surveys or feedback requests.

3How We Use Your Data

PR999 uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that go beyond what is described here without first obtaining your consent or informing you of the change.

Purpose	Data Used	Legal Basis
Create and manage your PR999 account	Registration data, identity data	Contract performance
Process PKR deposits and withdrawals	Transaction data, payment method details	Contract performance
Verify your identity and age (18+)	CNIC, date of birth, verification documents	Legal obligation
Fraud prevention and account security	IP address, device data, transaction patterns	Legitimate interest
Provide customer support	Communications data, account data	Contract performance
Send service notifications and account alerts	Email address, mobile number	Contract performance
Improve platform performance and user experience	Usage data, technical data	Legitimate interest
Send promotional offers (where opted in)	Email address, betting history	Consent
Responsible gaming monitoring	Betting patterns, session data, deposit amounts	Legitimate interest

If you opted in to receive promotional communications from PR999, you can withdraw that consent at any time by contacting our support team or updating your account notification preferences.

4Sharing Your Data

PR999 does not sell your personal data to any third party. We may share your information only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors: JazzCash, Easypaisa, Raast, bank partners and card processing services receive transaction data solely to process your PKR deposits and withdrawals.
• Identity verification providers: Third-party KYC (Know Your Customer) services may receive copies of identity documents when account verification is required.
• Technology service providers: Cloud hosting, analytics and security companies that support PR999's infrastructure may process technical data under strict data processing agreements.
• Game content providers: Casino and Slots game suppliers receive a session token and basic account reference when you launch their games — they do not receive your full personal profile.
• Legal and fraud obligations: Where required by law or where there is a credible report of fraud or financial crime, PR999 may share relevant data with appropriate authorities.

All third parties who handle PR999 user data are required to maintain appropriate data security standards and may not use your information for their own marketing purposes.

5Payments and PKR Transactions

All financial transactions on PR999 are conducted in Pakistani Rupees (PKR). When you deposit using JazzCash, Easypaisa, Raast, a bank transfer or a debit/credit card, the payment is processed by the respective payment provider. PR999 receives a confirmation of the transaction outcome but does not store your full wallet PIN, bank credentials or card number.

Transaction records — including deposit amounts, dates and payment method references — are retained by PR999 for account management, dispute resolution and fraud prevention purposes. These records may be reviewed if you raise a withdrawal dispute or if unusual activity is detected on your account.

6Cookies and Tracking

PR999 uses cookies and similar technologies to make the platform work properly and to understand how users interact with it. Cookies are small text files stored on your device when you visit pr999.fun or use the PR999 app.

Types of Cookies We Use

• Essential cookies: Required for core platform functions such as keeping you logged in during a session, remembering your language preference and maintaining your bet slip. These cannot be disabled without breaking basic platform functionality.
• Analytics cookies: Used to understand which pages are most visited, where users encounter errors, and how the platform can be improved. Data is aggregated and anonymised where possible.
• Security cookies: Help detect and prevent fraudulent login attempts, bot activity and account takeover attempts.

PR999 does not use advertising cookies, retargeting pixels or any tracking technology that shares your browsing behaviour with third-party ad networks. You can manage cookie settings in your browser, but disabling essential cookies may affect your ability to use parts of the platform.

7Data Retention

PR999 retains your personal data for as long as your account is active and for a reasonable period afterwards to fulfil legal, financial and fraud prevention obligations. Specific retention periods are as follows:

• Account and identity data: Retained for the duration of your account plus a minimum of five years after closure to comply with financial record-keeping obligations.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of five years from the date of each transaction.
• Support communications: Chat and email records are retained for up to two years to assist with ongoing disputes or follow-up queries.
• Technical and usage logs: Server logs and session data are retained for up to 12 months and then deleted or anonymised.
• Marketing consent records: Records of when you gave or withdrew consent to receive promotions are retained for as long as required to demonstrate compliance.

When data is no longer required and the retention period has elapsed, PR999 securely deletes or anonymises the information so it can no longer be linked back to you personally.

8Your Rights Over Your Data

As a PR999 user, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team with your account details and a description of your request.

• Right of access: You can request a copy of the personal data PR999 holds about you at any time.
• Right to correction: If any information in your PR999 account is inaccurate or out of date, you can ask us to correct it.
• Right to deletion: You can request the deletion of your account and associated personal data, subject to our legal retention obligations. We may retain certain records even after deletion where required by law.
• Right to restrict processing: In certain circumstances, you can ask PR999 to stop actively processing your data while a dispute or query is being resolved.
• Right to withdraw consent: Where you gave consent for a specific use of your data — such as receiving promotional emails — you can withdraw that consent at any time without affecting data processed prior to withdrawal.
• Right to data portability: You may request a structured, machine-readable copy of the data you have provided to PR999 directly.

9Security Measures

PR999 applies a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. These include:

• TLS encryption for all data transmitted between your device and PR999 servers.
• Encryption of sensitive data fields at rest within our databases.
• Access controls that limit which staff members can view personal account data, based on their job role and necessity.
• Regular security audits and vulnerability assessments of the PR999 platform.
• Two-factor authentication options available to all registered users.
• Automated monitoring for suspicious login patterns and unusual transaction behaviour.

Despite these measures, no online platform can guarantee absolute security. If you become aware of any suspicious activity on your PR999 account, please contact our support team immediately so we can investigate and take protective action.

10Children and Minors

PR999 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory part of the registration process and may be requested at any point during the account lifecycle.

If PR999 becomes aware that a user under the age of 18 has registered an account, we will immediately close the account, void any associated balances and delete the personal data collected, retaining only the minimum records required to prevent re-registration by the same individual. If you believe a minor has registered at PR999, please notify our support team promptly.

11Updates to This Privacy Policy

PR999 may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable data protection practices, or improvements to our privacy programme. When we make changes, the updated policy will be published on this page with a revised date at the top.

For significant changes that materially affect how your data is used, PR999 will notify registered users via the email address on their account before the changes come into effect. Your continued use of PR999 after a policy update constitutes acceptance of the revised terms. We recommend checking this page periodically so you are always aware of how we handle your data.

12Contact Us

If you have questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, you can reach the PR999 support team through the platform's live chat or by emailing us at the address displayed in the footer below. Please include your registered username and a clear description of your query so we can assist you as efficiently as possible.

We also recommend reading our Responsible Gaming page and Terms and Conditions for a complete picture of how PR999 operates and what you can expect from the platform.